Return & Exchange Policy
We want you to be completely satisfied with your dining furniture purchase. Due to the size, assembly requirements, and nature of these items, please review this policy carefully.
Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unassembled condition, in their original, undamaged packaging with all parts, hardware, and manuals intact .
Non-Returnable Items & Conditions
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Assembled or used furniture: Any table, dining chair, or sideboard that has been assembled or shows signs of use cannot be returned .
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Custom or special order items: Cannot be returned unless defective.
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Final sale items: Marked "Clearance," "As-Is," or "Final Sale."
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Missing/damaged packaging: Items must be returned with original packaging intact .
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Items damaged due to customer misuse, improper assembly, or accidents .
Return Process & Fees
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Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted .
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Pack items securely in original packaging with all hardware and instructions. Tables and sideboards must be disassembled and returned in original boxes .
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Customer pays return shipping. For large items, costs can be significant. We recommend trackable, insured freight service .
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A 20% restocking fee may apply .
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Refund issued within 10-15 business days after receipt and inspection . Original shipping fees non-refundable .
Exchanges
Exchanges are handled as a return and new purchase. Return the original item (following above process), then place a new order.
Damaged or Defective Items
Inspect your shipment immediately upon delivery. For freight deliveries, note any visible damage on the delivery receipt before signing . Contact us within 48 hours with clear photos of the damage and packaging. We'll arrange a replacement, part shipment, or refund.
Missing Parts
If your item arrives missing hardware or parts, contact us within 7 days. We'll ship missing parts free of charge.